FAQ
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Q1. Can I have a sample order for XSSY Infrared light board, and the sample is Free or not?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable. Sample is Free, but the freight is under your part.

Q2. What about the lead time?

A:Sample needs 3-5 days, mass production time needs 1-3 weeks for order quantity more than.

Q3. Do you have any MOQ limit for Infrared light board?

A: Low MOQ, 1pc for sample checking is available.

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-7 working days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order for Infrared light board?

A: Firstly let us know your requirements or application.
    Secondly We quote according to your requirements or our suggestions.
    Thirdly customer confirms the samples and places deposit for formal order.
    Fourthly We arrange the production.

Q6. Is it OK to print my logo on Infrared light board product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7: Do you offer guarantee for the products?

A: Yes, we offer 1-2 years warranty to our products.

Q8: Can you produce the product according to our sample?

A: Yes, we can. As long as you send us sample and tell us the specific requirements, the quantity reaches a certain number. 

We will make the same product as possible as we can and send them for you checking. Customization design is also available upon your request.


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